Wednesday, July 15, 2026
[Incident Report #036][DC] Network Cabling Issues….
What Happened?
On July 14th, 2026 at around 2045EST, the FurrIX vIX went offline for about thirty-five
minutes. The volunteers at FurrIX reached out to the data center for some insight after
doing our own troubleshooting. It was discovered that our secondary server was still
alive but our primary had no response.
We were seeing the following issues:
- vIX reachability — The virtual exchange was temporarily in a degraded state.
- NS1 Failure — Members were relying on NS2’s zone cache temporarily.
- MA BGP Failures — Our BGP sessions with members temporarily failed.
- Web/email Failures - These services stopped responding.
- Games-3P Failure - Game services went offline.
What did we do to fix this?
We contacted the data center to determine the scope of the event and were informed
that the techs at the upstream data center had found a loose network cable and that
was the cause of our server going offline. They have reseated the cable and the exchange
is now back online and services are reachable once again.
As of this post, all FurrIX vIX services have recovered.